Still Point Kinesiology — Privacy Policy
Last updated: 26/08/2026
Still Point Kinesiology ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Information We Collect
Depending on how you interact with us, we may collect:
Contact details — name, email address, phone number, postal address
Booking information — appointment dates, session type, payment details
Health information — relevant medical history, current conditions, medications, injuries, pregnancy status, or other information you disclose that helps us provide safe and effective sessions
Animal information (for Animal Balance sessions) — your pet's name, species/breed, behavioural notes, and relevant health history
Website and communication data — information submitted through contact forms, emails, or our booking page
2. How We Collect Your Information
We collect personal information directly from you when you:
Book a session through our online booking page or by phone/email
Complete an intake or health history form
Contact us with questions or feedback
Provide testimonials or feedback (with your consent)
3. Why We Collect Your Information
We use your personal information to:
Book, confirm, and manage your appointments
Provide safe, personalised kinesiology sessions tailored to your (or your animal's) needs
Process payments
Communicate with you about bookings, cancellations, or follow-up care
Improve our services
Meet legal and regulatory obligations
We do not use your health information for marketing purposes without your explicit consent.
4. Disclosure of Your Information
We do not sell or rent your personal information. We may disclose your information only:
To trusted third-party service providers who help us operate (e.g., booking software, payment processors), who are bound by confidentiality obligations
If required by law, court order, or regulatory authority
With your consent (e.g., if referring you to another health practitioner)
5. Storage & Security
Your personal and health information is stored securely, using password-protected systems and/or secure third-party booking and record-keeping platforms.
We retain client records for as long as necessary to provide our services and to meet our legal and professional obligations, after which records are securely destroyed or de-identified.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
6. Access & Correction
You have the right to:
Request access to the personal information we hold about you
Request corrections to any information that is inaccurate or out of date
Ask us to delete your information, subject to our legal and professional record-keeping obligations
To make a request, please contact us at hello@stillpointkinesiology.com.au.
7. Testimonials & Marketing
- We will only use your feedback, testimonials, or images for marketing purposes with your explicit, informed consent.
- No identifying health information will ever be shared publicly without your permission.
8. Cookies & Website Data
If our website uses cookies or analytics tools (e.g., Google Analytics), these may collect non-identifying information such as browser type, pages visited, and time spent on the site, to help us improve the website experience.
9. Complaints
If you have concerns about how we've handled your personal information, please contact us first at hello@stillpointkinesiology.com.au so we can address it directly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at hello@stillpointkinesiology.com.au